Complaints and returns


 If defects in the Goods are found, the Ordering Party may submit a complaint to the Seller by sending it by e-mail to the following address: or by post to the following address: ProErgia Sp. z o. o. street Mogilska 65, 31-545 Kraków.

The Ordering Party sending the complained Goods to the Seller is asked to provide the following data in order to improve the processing of complaints:

first name and last name,

exact residential address,

Order number,

e-mail adress

a detailed description of the defect of the Goods and the complainant's request. - attaching a copy of the proof of purchase.

Complaints are considered within 14 days of submitting the relevant complaint, in accordance with applicable regulations. The Ordering Party will be informed by the Seller about the method of its consideration.


The Voltforce store offers the possibility of returning the goods within 14 days and withdrawing from the contract, counted from the date the Consumer came into possession of the Goods or from the day on which a third party indicated by the Customer, other than the carrier, came into possession of the Goods.

The consumer is obliged to return the Goods in unchanged condition. Please attach proof of purchase (original receipt or VAT invoice). The return of the Goods should take place immediately, no later than within 14 days from the date of sending the declaration of withdrawal from the contract by the Consumer. The return of the Goods (the cost of returning the Goods to the Store) is at the Consumer's expense.

Note: The Voltforce store does not accept any cash on delivery shipments.

We ask the Customer to inform the Voltforce Store about the return of the goods by e-mail or by phone 538-209-447. Then, please print and complete the return of goods form and attach it to the package with the returned goods.