REGULATIONS OF THE WWW.VOLTFORCE.PL ONLINE STORE
The User has the right to negotiate the terms of the Sales Agreement with the Seller before placing the Order. If the User resigns from the possibility of concluding a Sales Agreement through individual negotiations, these Regulations shall apply.
CHAPTER I - DEFINITIONS:
The terms used in these Regulations mean:
1. Seller – company under the name ProErgia Sp. z o. o. based at: ul. Mogilska 65, 31-545 Kraków, entered into the register of entrepreneurs of the National Court Register by the District Court for Kraków - Śródmieście in Kraków, 11th Commercial Division of the National Court Register under KRS number 0000606853, with a share capital of PLN 300,000.00 fully paid, NIP : 527-27-62-577, REGON 363924125, contact telephone number +48 538 209 447, every day from Monday to Friday on Business Days from 09.00 to 17.00 (call fee according to the tariff of the operator whose services the User uses) ; e-mail: proergia@proergia.pl;
2. Online store - an online platform run by the Seller in Polish at the URL address: www.voltforce.pl enabling the conclusion of Sales Agreements;
3. Ordering Party - an adult natural person with legal capacity (which also includes a natural person running a sole proprietorship), a legal person or an organizational unit that is not a legal person, which is granted legal capacity by special provisions, placing an Order in the Online Store;
4. User – any person using the Online Store website;
5. Goods or Goods - PV Panels, Mounting Elements, Car Chargers and other products offered by the Seller for retail sale in the Online Store;
6. Product Page - a single subpage in the Online Store, which presents detailed information about the Product;
7. Price - the gross price of the Goods placed next to the information about the Goods, but not including the costs of delivering the Goods to the Ordering Party;
8. Order - a declaration of will by the Ordering Party submitted via the Online Store, indicating the Goods or a set of Goods specified for execution by the Ordering Party, in accordance with these Regulations;
9. Working days - days of the week from Monday to Friday, excluding public holidays;
10. Sales contract - a contract for the sale of Goods within the meaning of the provisions of the Civil Code concluded between the Seller and the Ordering Party using the Online Store, i.e. concluded using means of distance communication;
11. Consumer - a natural person concluding a legal transaction with the Seller that is not directly related to his business or professional activity, as defined in Art. 22(1) of the Civil Code;
12. Ordering Party's Account - a tool available in the Online Store system, which, after entering the e-mail address (Login) and Password, allows, among others, tracking the stages of Order execution on the Online Store's website, viewing Order history, editing the Ordering Party's contact details and changing the Password, etc.;
13. Login – e-mail address provided by the User during registration in the Online Store, required together with the Password to create an Ordering Party Account;
14. Password - a string of letters, numbers or other characters selected by the User when registering the Ordering Party's Account, used to secure access to the Ordering Party's Account;
15. Civil Code - Act of April 24, 1964, Civil Code (consolidated volume: Journal of Laws of 2019, item 1145, as amended);
16. Consumer Act - Act of May 30, 2014 on consumer rights (consolidated volume: Journal of Laws of 2019, item 134, as amended);
17. Act on the provision of services by electronic means - Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2019, item 123, as amended);
18. Code of good practice - a set of rules of conduct, in particular ethical and professional standards referred to in Art. 2 points 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007 (consolidated volume: Journal of Laws of 2017, item 2070, as amended);
19. Regulations - these regulations of the Online Store.
CHAPTER II - GENERAL PROVISIONS:
1. Placing an Order for Goods offered in the Online Store and executing Orders takes place on the basis of these Regulations and generally applicable legal provisions. These Regulations are the regulations referred to in Art. 8. Act on the provision of electronic services.
2. The number of Goods offered under promotion or on sale is limited. Orders for such Goods are processed in the order in which they were placed by the Ordering Party, until stocks last. Promotions offered in the Online Store cannot be combined, unless the rules of a given promotion posted in the Online Store state otherwise.
3. The information provided in the Online Store (in particular regarding the Prices of Goods) does not constitute a commercial offer within the meaning of Art. 66 of the Civil Code, they constitute only an invitation to submit offers specified in Art. 71 of the Civil Code.
4. All prices given on the Online Store website are expressed in Polish zlotys (PLN) and are gross prices (including VAT). The User can also choose to view Prices in Euro (EUR) or British Pounds (GBP) - then the Prices are also gross prices (including VAT).
5. It is prohibited to use the Online Store or the website www.voltforce.pl by Orderers or Users to send unsolicited commercial information, the so-called spam within the meaning of the Act on the provision of electronic services, as well as using the Online Store website in a manner contrary to the law, good practices, violating the personal rights of third parties or the legitimate interests of the Seller.
6. In order to use the Online Store, the User should obtain access to a computer workstation or other terminal device with access to the Internet and active e-mail. Using the Online Store is possible for a User who has the following equipment:
a. a PC or other device with Internet access;
b. Internet access;
c. web browser, e.g. Firefox, Internet Explorer or Google Chrome or other;
d. active e-mail account.
7. Direct contact with the Seller is possible by e-mail or telephone. All contact details of the Seller are provided in these Regulations and on the Online Store website in the Contact Us tab.
8. The Seller informs that it does not apply any Code of Good Practices.
CHAPTER III - SERVICES PROVIDED ELECTRONICALLY:
1. Services provided electronically under these Regulations consist in enabling Users to make purchases in the Online Store, in particular using the Ordering Party's Account and providing the service of reminding the Password to the Ordering Party's Account and the service of receiving commercial, advertising and marketing information from the Seller by e-mail (newsletter). . These services are provided 24 hours a day, 7 days a week. These services are free of charge for Users.
2. Using the Ordering Account service requires the User to register and provide personal data (name and surname, address, telephone number, possibly another delivery address, possibly Tax Identification Number and company headquarters address, e-mail address which is also the Login) and to set a Password. A message confirming successful registration will be sent to the User's e-mail address indicated in the registration form. Upon confirmation of the registration of the Ordering Party's Account, an agreement regarding maintaining the Ordering Account is concluded between the User and the Seller under the conditions specified in the Regulations.
3. Registration of the Ordering Party's Account is free and voluntary. Login and Password are confidential. The Ordering Party using the Login and Password is asked to keep this information confidential. The password is not known to the Seller.
4. Each User may have only one Ordering Account in the Online Store. The Ordering Party's Account is non-transferable, the User is not allowed to use the Ordering Account of other Users or provide other people with the possibility of using the Ordering Party's Account, including the Login and Password. By contacting the Seller, the User may resign from the Ordering Account at any time.
5. The Password reminder service for the Ordering Party's Account allows the User who has registered the Ordering Party's Account to send a link to the e-mail address provided during registration of the Ordering Party's Account, which will enable the User to create a new password for the Ordering Party's Account.
6. The use of the newsletter service is possible by any User who agrees to subscribe to the newsletter when placing an Order or registering the Ordering Party's Account or entering the e-mail address in the field provided for this purpose in the Online Store. Upon subscribing to the newsletter, an agreement for the provision of electronic services is concluded between the User and the Seller under the terms specified in the Regulations. The User may unsubscribe from the newsletter at any time by contacting the Seller or re-entering the email address provided when subscribing to the newsletter subscription box in the Online Store.
7. By posting and/or sharing content through the free services offered by the Seller, referred to in these Regulations, the User voluntarily disseminates the entered content. In case of any doubts, it should be assumed that the Seller only provides Users with appropriate IT resources to share and disseminate the content, but this content should not be identified with the views of the Seller. Each User is responsible for the content they post by using the services provided electronically by the Seller.
8. Users may not post or share content that could in any way violate the personal rights of third parties or the Seller, or violate any other rights of third parties, including copyrights, industrial property rights, and trade secrets. Users are also prohibited from posting any offensive content that violates decency, legal provisions or social norms, or content containing any personal data of third parties without their consent, as well as advertising content.
9. The agreement for the provision of electronic services by the Seller regarding the Ordering Party's Account, newsletter and other services described in this Chapter is concluded for an indefinite period. The User may terminate this contract at any time free of charge. Termination of the contract for the provision of electronic services by either party does not affect the performance of already concluded Sales Agreements, unless the parties decide otherwise.
10. The Seller may terminate the contract for the provision of electronic services with a 14-day notice period if:
a. the purpose of registration or the method of using the services is inconsistent with the principles and purpose of operation of the Online Store,
b. the User's activity is contrary to applicable moral standards, incites violence or committing a crime, and if it violates the rights of third parties,
c. The Seller has received an official notification about the illegal nature of the Ordering Party's data or related activities,
d. The Ordering Party or the User sends unsolicited commercial information,
e. The Ordering Party or the User grossly or persistently violates the provisions of the Regulations,
f. the address data provided by the Ordering Party raise objectively justified doubts as to their correctness or truthfulness, and these doubts could not be removed by telephone or e-mail contact.
11. The Seller makes every effort to ensure the correct and uninterrupted operation of the Online Store. If the services offered by the Seller specified in these Regulations, e.g. are inconsistent with them or do not work properly, the User has the right to submit a complaint. Users are asked to submit complaints electronically to the e-mail address: proergia@proergia.pl or in writing to the Seller's address. In order to improve the complaint handling process, users are asked to provide their personal data, contact telephone number or e-mail address in the complaint and to describe their objections.
12. Complaints related to services provided electronically by the Seller are considered within 30 days of submitting the relevant complaint, in accordance with applicable regulations. The User will be informed by the Seller about how it will be considered.
CHAPTER IV - ORDER AND CONCLUSION OF A SALES AGREEMENT:
1. To place an Order in the Online Store, the User may, but does not have to, register and create an Ordering Account. If an Ordering Party Account is created, the Ordering Party does not have to re-enter his personal data for subsequent Orders.
2. Placing Orders in the Online Store is possible 24 hours a day, 7 days a week, but Orders are processed only on Business Days.
a. selecting the Goods to be purchased, the quantity of the Goods, or selecting other parameters specific to a given Good, if they are available on the Goods Website, clicking the "Add to cart" button,
b. then, after selecting all the ordered Goods, clicking the Cart logo in the upper right corner of the Online Store and clicking the "Proceed to order" button,
c. then: either log in to the Ordering Party's Account by providing your Login and Password and provide your personal data in accordance with the information in the Order form, or provide your personal data and order processing data once (shopping without registering as a "guest"), the User may also create an Orderer's Account, and then select the payment and delivery method and confirm reading the Regulations, or subscribe to the newsletter and enter comments addressed to the Seller in the field indicated for this purpose;
d. then, to complete the order, click the "I order with the obligation to pay" button.
3. After placing the Order, the Ordering Party receives an e-mail response confirming the submission of the Order with the Order number. The sales contract is concluded when the Order with the assigned Order number is sent to the Ordering Party. The sales contract is concluded in Polish.
4. Until the "I order with the obligation to pay" button is clicked, the User may at any time change the previously made selection of Goods, their quantity or interrupt the ordering process and cancel the Order. The Seller does not specify the minimum order value in the Online Store.
5. The contents of Sales Agreements are stored by the online store's IT system for the period of time the Ordering Party has an Account in the Online Store, and the content of these agreements is made available only to the parties to the Sales Agreement. Each Ordering Party, after logging in to the Ordering Party's Account, has access to all its Sales Agreements concluded via the Online Store website for the period of their storage in the IT system specified in the first sentence. If the Ordering Party does not have an Account, the content of Sales Agreements concluded using the Online Store is stored by the Store's IT system until the expiry of the Seller's liability period under the warranty.
6. In the case of photovoltaic modules, the minimum purchase quantity is 10 pieces, and in the case of Swiss Solar modules - 36 pieces. If you wish to purchase a smaller quantity, please contact BOK.
CHAPTER V - FORMS OF PAYMENT, DELIVERY COSTS:
1. The payment methods available in the Online Store are:
a. prepayment to the Seller's account by traditional bank transfer. Fees for the ordered Goods, together with delivery costs, should be paid to the account number: when paying in PLN: 83 1050 1445 1000 0090 8045 0530, when paying in EUR: 92 1050 1445 1000 0090 3105 2245, when paying in GBP: 31 1050 1445 1000 0090 8044 9235. Ordering Party is asked to enter the Order number from the Online Store received in the e-mail confirming the Order in the transfer title. Making a payment in an incorrect amount may significantly extend the order processing time,
b. prepayment via the przelewy24.pl electronic payment system, also using credit cards (supported payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro).
2. Electronic payments using the przelewy24.pl electronic payment system are made in such a way that the Ordering Party making payment for the Order is redirected to the transaction website. After logging in, the Ordering Party receives a transfer form ready to accept with the appropriate amount, transfer title and Seller's details. After accepting the transfer, the Ordering Party is redirected back to the Online Store. Payments are handled by PayPro S.A. based in Poznań at ul. Kanclerska 15, 60-327 Poznań, entered into the register of entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP number 7792369887, with a share capital of PLN 4,500,000.00 , fully paid, entered into the register of national payment institutions kept by the Polish Financial Supervision Authority under the entity number of the KNF Office IP24/2014, as a national payment institution. The Ordering Party's personal data are transferred via the electronic payment system to PayPro S.A., which is their personal data administrator.
3. The Seller expects payment for the Order for 7 days from the conclusion of the Sales Agreement. If the Ordering Party fails to pay for the Order within the period referred to in the previous sentence, the Seller sets an additional deadline for the Ordering Party to make the payment and informs the Ordering Party about it by e-mail. Information about the additional payment deadline also includes information that after the ineffective expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of ineffective expiry of the second payment deadline, the Seller will send the Ordering Party a declaration of withdrawal from the contract by e-mail pursuant to Art. 491 of the Civil Code.
4. The commencement time of the Order coincides with the moment the payment is transferred to the Seller's bank account specified in the Order confirmation (in the case of payment by traditional transfer) or the moment the Seller receives information about the payment from the electronic payment system.
5. Orders
6. The total cost of delivery of the Goods (i.e. the Price of the Goods together with the delivery costs of the Order) is visible to the Ordering Party when placing the Order, in the e-mail confirming the Order and in the "My account/orders" tab after logging in to the Ordering Party's Account. Additional costs will be charged to the Consumer only after obtaining the Consumer's express consent.
CHAPTER VI - ORDER EXECUTION:
1. For a given Order, the Price at the time of placing the Order is binding.
2. Immediately available Goods are shipped immediately, no later than within 14 business days after the due payment for the Order is credited to the Seller's account or after receiving information from the electronic payment system about the payment. Goods available on the User's special order are sent to the Consumer within a maximum of 30 days from placing the Order, unless the parties to the Sales Agreement agree on a different date.
3. The expected order processing time is the time that elapses from the receipt of payment for the Order accepted for processing until the ordered Goods are shipped, and only Business Days are taken into account here. Date of receipt of the shipment = processing time + expected delivery time.
4. However, if the Order contains Goods which cannot be shipped, the Seller will immediately inform the Ordering Party by e-mail or telephone. The Ordering Party who is a Consumer has the right to cancel the entire Order, or to give up the missing Goods, or to consent to extending the Order execution time, or to complete the Order in parts, or to consent to replacing the missing Goods with similar ones. properties and price.
5. Deliveries of the ordered Goods are made within the territory of the Republic of Poland, however, if the delivery address is outside Poland, the Ordering Party is asked to immediately contact the Seller in order to determine the individual terms of the Sales Agreement, in particular the delivery costs of the Order.
6. The Ordering Party undertakes to collect the ordered Goods and/or pay the Order Price specified by the Seller.
7. After receiving the Goods from the courier, the Ordering Party is asked to check, in the presence of the courier, whether both the shipment and the Goods contained therein do not have any damage resulting from transport, whether they are intact and consistent with the Order. Checking the shipment is a free service that guarantees the highest quality of services. If the shipment is found to be damaged, incomplete or inconsistent with the Order, the Ordering Party is asked to write down a damage report in the presence of the courier and immediately report this fact to the Seller.
8. If the Ordering Party is not a Consumer, the Seller reserves the ownership right to the Goods until the Price is paid, in accordance with the provisions of these Regulations.
9. A VAT invoice is issued for each Good sold. The invoice is sent by e-mail to the Ordering Party to the e-mail address provided when placing the Order. By accepting the provisions of the regulations, the Ordering Party consents to sending invoices referred to in Art. 106n section 1. Act of March 11, 2004 on tax on goods and services (consolidated volume: Journal of Laws of 2018, item 2174, as amended). The sales document constitutes a written confirmation of the content of the placed Order and the concluded Sales Agreement.
10. The Seller undertakes to deliver the Goods without defects, excluding any possible defects indicated in the sales offer on individual Goods Pages in the Online Store.
11. The Ordering Party is constantly informed about changes in the status of the Order by e-mail.
CHAPTER VII - CONSUMER'S RIGHT TO WITHDRAW FROM THE SALES AGREEMENT:
1. Pursuant to Art. 27. Consumer Act, the Seller informs about the Consumer's right to withdraw from the Sales Agreement within 14 days without giving any reason. The deadline to withdraw from the Agreement expires after 14 days from the date on which the Consumer came into possession of the item or on which a third party other than the carrier and indicated by the Consumer came into possession of the item.
2. To exercise the right to withdraw from the Sales Agreement, you must inform the Seller about your decision to withdraw from the Sales Agreement by means of an unambiguous statement (for example, in the form of a letter sent by letter or e-mail). If the Consumer uses the form of sending a declaration of withdrawal from the Sales Agreement by e-mail, the Seller will immediately send the Consumer confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).
3. The consumer may also use the sample withdrawal form, which constitutes Annex 1 to these Regulations, but this is not obligatory.
4. In order to meet the deadline to withdraw from the Sales Agreement, it is sufficient to send information regarding the exercise of the Consumer's right to withdraw from the contract before the deadline to withdraw from the Sales Agreement expires.
5. Effects of withdrawal from the contract: in the event of withdrawal from the Sales Agreement, the Seller returns to the Consumer all payments received from him, including the costs of delivering the Goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the Sales Agreement.
6. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution; in any case, the Consumer will not incur any fees in connection with this refund. In the case of payment for the Goods by payment or credit card, the refund is made to the bank account assigned to the card. The Seller may withhold the refund until the Goods are received or until proof of their return is provided, depending on which event occurs first.
7. Returned Goods The consumer is asked to send them back or deliver them to the following address of the Seller: ProErgia Sp. z o. o. street Mogilska 65, 31-545 Kraków, immediately, and in any case no later than 14 days from the date on which the Consumer informed the Seller about withdrawal from the Sales Agreement. The deadline is met if the Consumer returns the Goods before the 14-day deadline expires. The consumer will have to bear the direct costs of returning the Goods. The consumer is asked to properly secure the returned Goods during shipping.
8. The Consumer is only responsible for the reduction in the value of the Goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the Goods. This means that if the Consumer returns the Goods damaged, used for a purpose other than necessary to establish the nature, characteristics and functioning of the Goods, the Seller is entitled to refund the Consumer the Price less the value of the Goods lost due to incorrect use of the Goods. The consumer is asked to properly secure the returned Goods during their transport to the Seller.
9. Pursuant to the provisions of Art. 38. Consumer Act, the Consumer has no right to withdraw from the Sales Agreement in relation to contracts:
a. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the Sales Agreement;
b. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Sales Agreement;
c. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individual needs;
d. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
e. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
f. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
g. in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
h. in which the Consumer expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller additionally provides services other than those requested by the Consumer, or delivers items other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the Sales Agreement in relation to additional services or items;
i. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
j. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
k. concluded by public auction;
l. for the provision of services in the field of accommodation other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the day or period of service provision is indicated in the Sales Agreement;
m. for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline for withdrawing from the Sales Agreement and after informing him by the Seller about the loss of the right to withdraw from the Sales Agreement.
CHAPTER VIII - COMPLAINTS:
1. The Seller is liable for defects of the Goods, in accordance with the principles of liability specified in the provisions of the Civil Code, in particular Art. 556 and 556(1) - 576 of the Civil Code. If the purchaser of the Goods is not a Consumer, the Seller's liability under the warranty is excluded pursuant to Art. 558 § 1 of the Civil Code.
2. If defects in the Goods are found, the Ordering Party may submit a complaint to the Seller by sending it by e-mail to the following e-mail address: proergia@proergia.pl or by post to the following address: ProErgia Sp. z o. o. street Mogilska 65, 31-545 Kraków.
3. The warranty for the Goods is provided by their manufacturer. For the avoidance of doubt, the Seller indicates that it does not provide a warranty for the Goods within the meaning of Art. 577 of the Civil Code, and only provides warranty statements of the manufacturers of the Goods. The warranty conditions are included in the warranty document attached to the Goods.
4. In order to improve the processing of the complaint, the Ordering Party sending the complained Goods to the Seller is asked to provide the following data: name and surname, detailed address, Order number, e-mail address and a detailed description of the defect of the Goods and the complainant's request. When submitting a complaint, the Ordering Party is also asked to attach a copy of the proof of purchase.
5. Complaints are considered within 14 days of submitting the relevant complaint, in accordance with applicable regulations. The Ordering Party will be informed by the Seller about the method of its consideration.
6. The Seller informs that he consents to the resolution of consumer disputes in accordance with the Act of September 23, 2016 on the out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823). If the Seller does not accept the complaint, the Consumer may use extrajudicial methods of dealing with complaints and pursuing claims and request the intervention of the Provincial Inspectorate of Trade Inspection in Krakow, ul. Ujastek 1, 31-752 Kraków, www.krakow.wiih.gov.pl Detailed procedures for using the assistance of the Trade Inspection are available on the office's website and at www.uokik.gov.pl in the "Consumer dispute resolution" and "Important" tabs. addresses." Out-of-court redress after the complaint procedure is completed is free of charge. In the case of an Ordering Party who is a Consumer and wants to use an out-of-court method of redress, it is also possible to submit a complaint via the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/
CHAPTER IX - PERSONAL DATA:
1. User by placing an Order in the Online Store without registering the Ordering Party's Account, and/or registering the Ordering Party's Account, and/or contacting the Seller (e-mail or telephone), and/or subscribing to the newsletter, and/or using other services provided by the Seller electronically indicated in Chapter III of these Regulations - provides the Seller with his/her personal data (name and surname, address, e-mail address, telephone number, possibly company name, business address, NIP, IP address of the computer used by the User when using online store).
2. In the event of placing an Order without registering the Ordering Party's Account and/or contacting the Seller, and/or using other services provided by the Seller electronically - the legal basis for the processing of personal data is the execution of the Sales Agreement/contract for the provision of services selected by the User electronically. , and/or taking actions aimed at concluding a Sales Agreement/contract for the provision of electronic services, contacting the User, based on the User's request, in accordance with the provisions of Art. 6. section 1. letter b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation data) (hereinafter referred to as the "GDPR Regulation"). In the case of registering an Ordering Party Account and/or subscribing to the newsletter - the legal basis for the processing of personal data is the User's consent, in accordance with the provisions of Art. 6. section 1. letter a) GDPR Regulations.
3. The administrator of personal data is the Seller. Providing personal data in each of the situations indicated in point. 1. is voluntary, but necessary to achieve the purpose for which the data was obtained. Personal data provided to the Seller will not be transferred to third parties other than those indicated in the Regulations (e.g. companies supplying Products, banks, companies operating the electronic payment system, accounting company), for purposes other than those indicated in the Regulations, without obtaining the prior separate consent of the User. Ordering parties' data may be made available only to authorized entities, in accordance with applicable law, e.g. the National Trade Inspectorate, law enforcement agencies, at their request. The User's data will not be processed in an automated manner and will not be subject to profiling.
4. More information regarding the processing of personal data, including User rights, can be found in the Privacy Policy, which constitutes an integral part of the Regulations.
CHAPTER X - OTHER PROVISIONS:
1. In matters not regulated by these Regulations, the relevant provisions of Polish law shall apply, in particular the Civil Code, the Act on the provision of electronic services, the GDPR Regulation, and in relation to Consumers, also the Consumer Act.
2. For the avoidance of doubt, it is stated that none of the provisions of these Regulations limit or exclude the rights of the Ordering Party which he is entitled to under the law of the Ordering Party's country. If the provisions of the law of the Ordering Party's country are more favorable to the Ordering Party than the provisions of Polish law and are generally applicable, they shall apply to both the Seller and the Ordering Party in the Sales Agreement concluded on the basis of these Regulations.
3. The Seller is entitled to make changes to these Regulations for important reasons (e.g. change in legal provisions, change in the rules of operation of the Online Store). In the event of changes to these Regulations, the User will be notified at least 14 days in advance before the date of entry into force of the changes (appropriate information about changes in the Regulations will be posted on the Online Store website, and Users with an Ordering Account or subscribing to the newsletter will receive information about the change Regulations by e-mail.) If the amended Regulations are not accepted, the User has the right to resign from using the Online Store and terminate the contract for the provision of services. This does not exclude or limit the User's right to resign from using the Online Store at any time.
4. The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Online Store website.
5. The provisions of the Regulations should be interpreted in a way that ensures their compliance with applicable law.
Kraków, October 14, 2019.
Annex No. 1 - sample declaration of withdrawal from the contract by the Consumer.
This form should be completed and returned only if you wish to withdraw from the Sales Agreement
………………………………………….
Consumer's name and surname
………………………………………….
address
………………………………………….
phone number
………………………………………….
………………………………………….
order number and invoice number
ProErgia Sp. z o. o. street Mogilska 65, 31-545 Kraków
with the note "withdrawal from the contract www.voltforce.pl"
Consumer's declaration of withdrawal from a distance contract
Acting in accordance with Art. 27 of the Act of May 31, 2014 on consumer rights, I hereby declare that I withdraw from the sales contract for the following goods ………………………………………………………………………… ……………….……
The sales agreement was concluded with ProErgia Sp. z o. o. on ………….., and my receipt of the Goods took place on ………………..……………. year.
I am asking for the refund to the following bank account: ………..……..…………………………………….
………………………………..
Date and signature of the consumer (only if the document will be sent to the Seller in paper version)